Frequently asked questions
These answers cover ordering, delivery, and storage as currently confirmed. Support hours are 11:00 to 23:00, Malaysia time, every day.
- Ordering and payment
- Delivery fees and coverage
- Shipping, tracking, and receipt
- Frozen storage and thawing
- Problems, refunds, and replacements
- Pickup
- NOS and cutting
- Choosing meat and cooking guides
Ordering and payment
Can I order on the website or by WhatsApp?
You can order on this website, or message us on WhatsApp +6012 821 2849. For NOS, a whole piece, or a half piece, we confirm the details on WhatsApp and arrange payment there. Customer service is available every day from 11:00 to 23:00, Malaysia time.
How do I pay?
Website orders use the payment methods shown at checkout. NOS, whole pieces, and half pieces are paid through WhatsApp after the details are confirmed.
When is customer service available?
Every day from 11:00 to 23:00, Malaysia time. WhatsApp +6012 821 2849. Email: myfreshstorage.marketing@gmail.com. Address: 12 Jalan Seri Berkat 1, Taman Seri Berkat, 83000 Batu Pahat, Johor.
Delivery fees and coverage
How much is delivery?
Delivery in Johor is RM25. Other West Malaysia areas we deliver to are RM35. Checkout shows the fee for your order.
When do à la carte items ship free?
À la carte items ship free when they reach RM300. Checkout shows the fee for your cart.
Where do you deliver?
We currently deliver in West Malaysia. Sabah, Sarawak, and Labuan are not covered for now. For Kelantan, Terengganu, Pahang, Johor Mersing, and other remote West Malaysia areas, WhatsApp us first and we will confirm the arrangement.
Shipping, tracking, and receipt
When do you ship, and when does it arrive?
We ship on Monday, Wednesday, and Friday, and we rest on public holidays. When shipment is completed before 1:00 pm on a shipping day, delivery is normally expected the next day. Customer service confirms the shipping day for your order. Remote areas, public holidays, and festive periods can take longer.
How do I track a frozen delivery?
Frozen orders travel with Blue Box. We send the tracking details on the shipping day. Track it with the Blue Box waybill number. Blue Box: https://www.bluebox.com.my/.
Will the driver contact me?
The driver contacts you before delivery. If it is after 6:00 pm on the expected delivery day and the order has not arrived, message My Fresh on WhatsApp +6012 821 2849.
Frozen storage and thawing
How long can I keep it frozen after delivery?
Products are quality-checked before they leave us. After delivery, keep them frozen. Continuous frozen storage is typically about 3 to 6 months. Follow the date and storage instructions on the pack. After thawing, follow the storage instructions on that pack.
How soon should I use it after thawing?
Follow the storage instructions on that pack. If the pack does not say, WhatsApp us before you use it.
Problems, refunds, and replacements
What if the product arrives fully thawed?
Orders normally arrive frozen. If a product is fully thawed, leave it uneaten, film the product and the packaging straight away, and contact us. We will check the delivery and arrange a replacement or a refund. If it looks unusual, contact us before you use it.
What if the bag is torn, leaking, or the order is wrong or short?
Keep the packaging. Within 12 hours of receiving the order, send photos and your order details. After we check them, we arrange a refund or a replacement.
Pickup
Can I collect the order myself?
You can collect it in Batu Pahat, at 12 Jalan Seri Berkat 1, Taman Seri Berkat, 83000 Batu Pahat, Johor. For another partner frozen shop, WhatsApp us first and we will confirm it.
NOS and cutting
How do I order NOS, a whole piece, or a half piece?
Message us on WhatsApp. We confirm the weight, price, trimming, cutting, portioning, and what happens to the trim, then arrange payment on WhatsApp.
How is the NOS price calculated?
The price includes cutting, trimming, and packing. It is based on the weight before cutting.
Choosing meat and cooking guides
Where can I read about choosing and cooking the meat?
These pages are a place to start: